We may at any time revise these Terms and Conditions by updating this posting and changing the effective date indicated above. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.
A shipping cost of 0-12 EUR will be added to orders depending on product and shipping address.4.1 Delivery methods We deliver the goods with Bring, PostNord, DHL, UPS depending on products and shipping address.4.2 Deliveries Monday-Friday: For orders placed before 12:00, the order day is considered the first working day.For bookings made after 12.00, the following day is considered the first working day (with the exception of Friday).Friday-Sunday + public holidays: For bookings made on Friday after 12:00, Saturday, Sunday or on other public holidays, the following working day (which is not a public holiday) is considered the first working day. 4.3 Damaged goods and right of complaint When you receive your order, it is important to check the goods for damage or defects. Complaints can be made no later than two years after the buyer took over the item. Should the item be damaged or broken, you can contact us via email: info@zpikes.com for further instructions.
As a customer, you have the right to cancel the purchase within 14 days after you have received the goods. We have extended this period to 30 days. The right of withdrawal can only be used if the item can be returned in the original packaging and is essentially unchanged. You have the right to open the package and try the product, but it must not be used beyond that. When you exercise the right of withdrawal, you pay the return shipping yourself.
Special circumstances that are not under human control such as war, extensive labor dispute, blockade, fire, environmental disaster, serious infection that prevents the parties from fulfilling their obligations can release a party from the obligations. Such an exception applies provided that the operation cannot be performed under these conditions. The other party shall be notified immediately of the circumstances of use of this provision.
11. 30 days open purchase
We have extended the open purchase period from 14 to 30 days on all items purchased on zpikes.com. If you regret the purchase or are dissatisfied with the item, you will be refunded the entire purchase price, minus current shipping.Conditions: The case must be reported to Zpikes AS no later than 30 days from the date of purchase by sending an email with information to info@zpikes.com (The following information must be in the email: Full name, order number and explanation of the case. If we ask for a receipt for purchase, it must be possible to present it). The product must be in the same condition as when you bought the item. The packaging and seal must be unbroken. If the item is damaged, the money will not be refunded. The customer will then be notified of the case and we will agree on a solution together. The customer must pay return shipping and assume all risk associated with the shipment. The item can possibly be delivered to Zpikes AS’s address by agreement. Cancellation form is printed out and attached to the shipment. The money is refunded after the goods have arrived at Zpikes AS, has been examined and assessed flawlessly. The money is expected to arrive in approximately 5-7 business days.
